Chris A Moody

Houston, TX | [email protected] | linkedin.com/in/camoody

Professional Summary

Experienced Tech Support Engineer with over 15 years of experience.

Technical Skills

Systems: Linux (Ubuntu, CentOS, Debian), Docker, LXC, Proxmox VE, Kubernetes (operational experience)

Programming: Go, Bash, Python, PHP

Databases: MySQL/MariaDB, PostgreSQL, Redis

Infrastructure: DNS, TCP/IP, load balancing, firewalls, SSL/TLS, container runtimes (Docker, containerd)

Tools: Apache, Nginx, Git, Jira, Confluence, log analysis

Professional Experience

Technical Support Specialist | InMotion Hosting | Houston, TX | 2018–2025

• Managed containerized production infrastructure with Docker-based services and multi-container applications
• Diagnosed complex Linux issues including kernel-level problems, resource constraints, and service failures across Ubuntu, CentOS, and Debian
• Performed deep troubleshooting of TCP/IP networking, DNS resolution, load balancing, and firewall configurations
• Collaborated with engineering teams on infrastructure automation and deployment reliability improvements
• Resolved database performance issues through query optimization, index analysis, and recovery operations
• Selected for beta testing new product line, providing infrastructure feedback that influenced development
• Created technical documentation, runbooks, and trained team members on troubleshooting methodologies

Technical Support Representative | HostGator | Houston, TX | 2009–2015

• Provided technical support for web hosting across shared and VPS environments serving thousands of customers
• Troubleshot complex server, network, database, and application issues across multiple distributions
• Managed Linux system administration including service configuration, log analysis, and security hardening
• Utilized MySQL command line tools for database repair, backup restoration, and performance optimization

Personal Infrastructure

Self-Managed Production Server | 2010–Present

• Operate production infrastructure with LXC containers and Docker managing services including Mastodon (ActivityPub), Mailcow (email), and AzuraCast (streaming)
• Manage networking: reverse proxies, SSL/TLS automation, DNS, and firewall configurations
• Hands-on experience with Kubernetes-based systems and cloud-native architectures
• Practice infrastructure-as-code and automation workflows for deployment and maintenance

Key Qualifications

• 15+ years Linux systems administration focused on reliability and operational excellence
• Strong troubleshooting skills across full infrastructure stack from network to application layer
• Self-directed learner with active interest in Go, Kubernetes, Terraform, and modern DevOps practices